Terms & Conditions:
Direct Debit Request Authorisation:
1. DEBITING YOUR ACCOUNT
1.1 By signing a DDR, you have authorised us to arrange for funds to be debited from your account. You should refer to the DDR and this agreement for the terms of the arrangement between you and us.
1.2 We will only arrange for funds to be debited from your account as authorised in the DDR OR
1.3 We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the DDR, a billing advice which specifies the amount payable by you to us and when it is due
1.4 If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
1.5 By signing this document you hereby accept that Quickpay or its associated entities are not liable for any prepayment made on products or services that yet to be rendered. Any prepayments made are the responsibility of your provider and not Quickpay. If the provider is for any reason is unable to refund any payments you hereby notified that Quickpay will not be liable for your prepaid funds.
1.6 You hereby agree to the No Show Fee and Class Cancellation Policy. Members with class benefits may be subject to:
a) A No Show Fee of $15 per non-attendance of a booked class
b) Loss of class booking rights
Fees will be charged automatically using the payment method on file.
2. YOUR OBLIGATIONS
2.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request (DDR)
2.2 If there are insufficient clear funds in your account to meet a direct debit payment:
a) You may be charged a fee and/or interest by your financial institution
b) You may also incur fees or charges payable to Quickpay ($8.80); and
c) You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be available by an agreed time so that we can process the debit payment
2.3 You should check your account statement to verify that the amounts debited to your account are correct
Membership Resignation:
As soon as the minimum duration of your membership has elapsed, you are able to resign your membership by:
➢ Log on to your membership profile on the Equilibrium App. (Please see Membership Handbook or Management for Instructions)
➢ Submit an official membership resignation form including processing a 30 day notice upfront prorated payment in accordance with credit status of membership account. All debts must be cleared prior to membership resignation.
➢ Once the prorated payment has been processed successfully, payments will cease immediately and access to the club will cease in 30 days post resignation as per the contract, and;
➢ All cancellation documentation will be duplicated and emailed through to member, so that each party may retain a copy for future reference (if required).
Suspensions:
To action your suspension, simply log on to your membership profile on the Equilibrium App. (Please see Membership Handbook or Management for Instructions).
Freedom Direct debit members are entitled to suspend their membership at any time;
For a minimum of two weeks at a time and at a cost of $5.00 per week to be processed via the Equilibrium App only. Please see instructions in Membership Handbook.
➢ Please note due to administrative requirements of this membership service, your suspended payments may not necessarily occur in direct correlation with the time that you are absent from the club and as such a pro-rata amount will be debited on your next scheduled payment.
Upfront members are entitled to suspend their membership at any time;
➢ For a minimum of two weeks at a time and at a cost of $5.00 per week to be processed via the Equilibrium App only. Please see instructions in Membership Handbook.
➢ Suspensions are not available on upfront memberships with duration of less than 12 months.
➢ Suspension time does not carry forward to a renewal membership.
Please note that applications for suspension cannot be taken over the phone and are not able to be backdated.
Equilibrium App Booking System:
All classes at Equilibrium Functional Zone & Equilibrium Wellness will require booking into each class via the Equilibrium App. Please be considerate of other members and only book into classes in which you will 100% attend. Please cancel as quickly as possible if necessary to allow other members the opportunity to book or be added via the waitlist.
Please note:
➢ Equilibrium Functional Zone classes have a cancellation period of 15 minutes prior to the commencement of class
➢ Equilibrium Wellness classes have a cancellation period of 9 hours prior to the commencement of class
Failure to cancel any booked class will incur a No Show Fee as outlined in 1.6(a) and in the Membership Handbook.
Members are required to check in prior to all classes to monitor members’ attendance and ensure all booked members are acknowledged.
Further details and information can be received via the official Equilibrium Health & Fitness Membership Handbook and upon request from EQHF Management.
